jiliwild Privacy Policy

1. Introduction

jiliwild ("jiliwild," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform at jiliwild.club. This Privacy Policy ("Policy") describes how jiliwild collects, uses, stores, shares, and protects your personal information when you access or use any part of the jiliwild platform, including our website, mobile interface, games, and customer support services.

This Policy applies to all registered players, visitors, and any individual whose personal data jiliwild processes in connection with the operation of the jiliwild platform. By registering a jiliwild account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

jiliwild operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We take our obligations under these laws seriously and have implemented appropriate technical and organizational measures to ensure compliance.

2. Data Controller

For the purposes of applicable data protection law, jiliwild is the data controller responsible for your personal data collected through the jiliwild platform. As data controller, jiliwild determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is lawful, fair, and transparent.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jiliwild, you may contact our Data Protection Officer at:

jiliwild Data Protection Officer
Email: [email protected]
Platform: jiliwild.club
Support Hours: Daily, 8AM – 12MN Philippine Standard Time

3. Personal Data We Collect

jiliwild collects personal data that is necessary for the operation of our platform, compliance with legal obligations, and the delivery of a safe and enjoyable gaming experience. The categories of personal data we collect include:

jiliwild collects this data directly from you when you register, make a deposit or withdrawal, contact support, or use the platform. Some technical and usage data is collected automatically through cookies and similar tracking technologies, as described in Section 7 of this Policy.

4. How jiliwild Uses Your Personal Data

jiliwild uses your personal data only for legitimate purposes that are necessary for the operation of our platform and compliance with our legal obligations. Specifically, jiliwild uses your data for the following purposes:

• Account Management: To create, maintain, and manage your jiliwild account, including verifying your identity and age (21+ requirement) during registration and at any subsequent point.
• Transaction Processing: To process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate records of all financial transactions.
• Legal and Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (AMLA), the Data Privacy Act of 2012, and any other applicable regulations. This includes filing mandatory reports with PAGCOR and the Anti-Money Laundering Council (AMLC) where required.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal activities on the jiliwild platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit and loss limits, process self-exclusion requests, and comply with responsible gaming obligations under PAGCOR regulations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support team.
• Platform Improvement: To analyze usage patterns, improve the jiliwild platform, develop new features, and optimize the player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about jiliwild, subject to your marketing preferences and applicable opt-out rights.

5. Legal Basis for Processing

jiliwild processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jiliwild (i.e., the Terms and Conditions governing your jiliwild account), including account management, transaction processing, and game delivery.
• Legal Obligation: Processing is required for jiliwild to comply with its legal and regulatory obligations, including PAGCOR licensing requirements, AML reporting, age verification, and tax obligations.
• Legitimate Interests: Processing is necessary for jiliwild's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, jiliwild relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

jiliwild does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jiliwild may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your deposits and withdrawals in Philippine Peso.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulation.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged by jiliwild to verify your identity and confirm that you meet the 21+ age requirement.
• Technology and Infrastructure Providers: Cloud hosting, cybersecurity, and IT service providers who process data on jiliwild's behalf under strict data processing agreements that prohibit independent use of your data.
• Game Software Providers: Licensed game developers and studios whose games are available on the jiliwild platform, to the extent necessary for game delivery and fairness auditing.
• Professional Advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations, where necessary for jiliwild's legal and compliance functions.

Any third party with whom jiliwild shares your personal data is required to handle it in accordance with applicable data protection laws and jiliwild's data protection standards. jiliwild remains accountable for ensuring that such third parties provide adequate protection for your data.

7. Cookies and Tracking Technologies

jiliwild uses cookies and similar tracking technologies to operate and improve the platform, personalize your experience, and analyze usage patterns. The types of cookies used by jiliwild include:

• Strictly Necessary Cookies: Essential for the operation of the jiliwild platform, including maintaining your login session, processing transactions, and ensuring platform security. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to collect aggregated, anonymized data about how players use the jiliwild platform, helping us identify areas for improvement and optimize performance.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience on jiliwild.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of jiliwild's marketing campaigns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliwild platform. For more information about managing cookies, refer to your browser's help documentation.

8. Data Retention

jiliwild retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your jiliwild account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine AML laws.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA requirements.
• KYC and Identity Documents: Retained for the duration of your account and for five (5) years after account closure.
• Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention requirements.

When your personal data is no longer required for any of the above purposes, jiliwild will securely delete or anonymize it in accordance with our data disposal procedures.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliwild:

• Right to Be Informed: The right to be informed about how jiliwild collects and processes your personal data, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data jiliwild holds about you and information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data jiliwild holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliwild's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jiliwild's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jiliwild has violated your data privacy rights.

To exercise any of these rights, please contact jiliwild's Data Protection Officer at [email protected]. jiliwild will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

10. Data Security

jiliwild implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jiliwild platform.
• Encrypted storage of sensitive personal and financial data on secured servers with restricted access controls.
• Regular security audits, vulnerability assessments, and penetration testing of the jiliwild platform.
• Strict internal access controls ensuring that only authorized jiliwild personnel can access personal data on a need-to-know basis.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While jiliwild takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliwild will notify you and the National Privacy Commission as required by law.

11. Children's Privacy and Age Restriction

The jiliwild platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. jiliwild does not knowingly collect personal data from individuals under the age of 21.

If jiliwild discovers or has reason to believe that a registered player is under 21 years of age, jiliwild will immediately suspend the account, delete all associated personal data to the extent permitted by law, and return any deposited funds to the payment source. Any winnings generated by an underage player will be forfeited.

If you are a parent or guardian and believe that your child under 21 has registered a jiliwild account, please contact us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Privacy Policy

jiliwild reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered jiliwild players by email or through a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how jiliwild protects your personal data. Your continued use of the jiliwild platform following the posting of any changes constitutes your acceptance of the revised Policy.

If you have any questions about this Privacy Policy or jiliwild's data practices, please do not hesitate to contact our Data Protection Officer at [email protected]. We are committed to addressing your concerns promptly and transparently.